We'd love to help

(8am - 8pm GMT, seven days a week)

We're utterly committed to finding our members exclusive rates at the best hotels in the UK and abroad. Whether you're looking for a summer holiday, a city break or a weekend in the countryside, we can guarantee that once you see what you want on our site, you won't find it cheaper anywhere else while we sell it.

Our guarantee makes booking with us easy - safe in the knowledge you're getting the best price means you needn't ever shop around. However, we know you may have questions, special requirements or need further information about a particular sale - and we also just love getting feedback in general.

If you're considering booking, have a question about an existing booking, or have questions about your Guardian Escapes account, please email customersupport@secretescapes.com

You can also visit our support site or take a look at our FAQ.